Frequently Asked Questions

What is the refund policy?

All requests for cancellations must be submitted in writing to Suzanne Low at suzanne@hawksoftusergroup.org by Friday, March 6, 2026. Cancellation requests received by Friday, March 6, 2026, will be processed, less a $75 administrative fee. Refunds will be processed within 30 days after the meeting. No verbal cancellations will be accepted. There will be no refunds after Friday, March 6, 2026, and NO REFUNDS will be issued for no-shows. Fees cannot be carried over to future HUG/HawkSoft events, meetings, conferences, or webinars. Substitutions are welcome at any time.

What is the dress code?

Business casual for meetings

Will there be a conference app this year?

Yes.

Who can I contact with questions?

If you have any questions about the conference, please direct them to Suzanne Low.CMP at suzanne@hawksoftusergroup.org.